Effective Date: 2025-January-01
SigmaSpan Inc. (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (www.providergate.com), services, and any related applications (collectively, the “Platform”). By using the Platform, you agree to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including but not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (processed via third-party payment processors)
- Service request or provider details
1.2 Non-Personal Information
We automatically collect certain non-personal information when you access the Platform, such as:
- Browser type and version
- IP address
- Device type
- Geographic location
- Usage data, including pages viewed and time spent on the Platform
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, track Platform usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.
2. How We Collect Information
We collect information through:
- Account registration and profile creation
- Service request submissions and responses
- Payment transactions
- Customer support inquiries
- Cookies and tracking technologies
- Third-party integrations or public sources (if applicable)
3. How We Use Your Information
We use the collected information for the following purposes:
- To operate and improve the Platform
- To facilitate connections between customers and service providers
- To process payments and manage transactions
- To communicate with you, including sending updates and promotional materials
- To personalize your experience
- To enforce our Terms of Use and comply with legal obligations
- To detect and prevent fraud, unauthorized activities, or security breaches
4. Sharing of Information
We may share your information under the following circumstances:
4.1 With Service Providers or Customers
- Customers: When you submit a service request, relevant service providers receive necessary details to respond.
- Service Providers: Customers may view your profile, including services offered and contact information.
4.2 With Third-Party Providers
We may share information with third-party service providers for purposes such as payment processing, analytics, or marketing.
4.3 Legal Obligations
We may disclose information to comply with legal requirements, enforce our policies, or protect our rights and safety.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve Platform functionality
- Remember your preferences
- Analyze traffic and usage patterns
- Deliver targeted advertisements
You can control cookies through your browser settings or opt-out of targeted advertising through industry programs like the Network Advertising Initiative.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize your data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to certain limitations.
- Restriction: Request restriction of data processing under specific circumstances.
- Portability: Request a copy of your data in a portable format.
- Withdraw Consent: Withdraw consent to processing where applicable.
To exercise these rights, contact us at contact@providergate.com. We may require verification of your identity before fulfilling your request.
8. Third-Party Links and Services
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
9. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it.
11. International Data Transfers
If you access the Platform from outside Canada, your information may be transferred to and processed in Canada or other countries with different data protection laws. By using the Platform, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on the Platform with a new effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:
SigmaSpan Inc.
#250 – 997 Seymour St.
Vancouver, BC
Canada
V6B 3M1
Email: contact@providergate.com
By using www.providergate.com, you acknowledge that you have read and understood this Privacy Policy.